COVID-19 - Shipping Delays
As COVID-19 continues impacting a majority of countries around the globe, We're closely monitoring and implementing protocols issued by local and state officials to ensure we do our part in preventing the spread of the virus.
Customers are welcome to place new orders, however, please note there will be a certain delay in logistics aging (2-3 days).
We truly appreciate your understanding and patience while we all continue to navigate COVID-19 and it's outcomes. We hope you and your families are staying healthy, safe, and we look forward to shipping you your order soon!
If you have any additional questions, our customer service team is available to help. Please allow an additional 1-2 business days to receive a response at this time.
Yes it is.
Please be assured that all products on our website are in stock.
If there is not enough inventory, we will send you an email notification if you have reserved an email address.
If you place an order before 18:00 local time, we will ship within 48 hours;
otherwise, we will ship within 72 hours.
Our estimated shipping time for most countries is 1-3 weeks. However, these are only estimates and during peak sessions such as the Christmas period, shipping times may be slightly longer. Please note that this does not include the 1 - 3 working days processing time.
We will always provide you with a tracking number with every order.
We ship to most countries around the world although we may not be able to ship to a select few due to logistical reasons, such as Iran, Sudan, Syria, North Korea, Cuba, Crimea, Venezuela, etc.
Customers may need to pay import charges upon receiving goods. We don't have any control over these charges. Customs policies and import duties vary widely depending on the country. Please contact your local customs office for information specific to your country.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
- A. If a product gets damaged or was faulty upon delivery - we offer a 100% refund.
- B. Timing: we have a 30-days Return & Exchange Policy since the day item was received.
- C. To be eligible for a return, goods must be unopened, unused, undamaged, and accompanied by proof of purchase.
- D. For returns, please email us with the subject 'Returns' and include your order number, name, and the reason for the return.
- E. We will provide the customer with instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- F. Please note that customers are responsible for shipping costs of returned items.
- G. When the returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
- H. If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly after.
You can track your order in your email Inbox which will be informed by us. Please allow 1-2 working days for the tracking number to update once your order has been dispatched.
We offer free worldwide shipping on most orders. Please note that although we ship to over 200 countries, we might not be able to ship to certain countries for logistical reasons.
We accept PayPal, American Express, Mastercard, Visa, JCB, etc.
When customers make their order, we try to get the products packaged and shipped out to you as fast as possible. So if you have ordered more than one item, your order may arrive in more than one package. You are still able to track all items in your order.
We ship items out very soon after receiving orders. So if you need to change something regarding your order please email us as soon as possible:
- 1. Use email address support@Aonga.com.
- 2. Write the subject as 'Changes'.
- 3. Include your order number.
- 4. Include the desired changes.